“I found this book fascinating. The broad focus will give it a wide audience, and it will appeal to those who are interested in the history of the civil rights movement, as well as civil rights mediation. We all need to know how to gain entry, gain credibility, build trust, get people to the table, find common ground, forge agreements. CRS did that in some of the most difficult cases found in the U.S. By studying what they did, current mediators can learn a great deal that is useful in other contexts (and in civil rights disputes as well.)”

- Heidi Burgess, Co-Director of the Conflict Research Consortium, University of Colorado

“Bertram Levine's Resolving Racial Conflict is an exceptionally valuable work in American history. In the quarter century following its creation by the Civil Rights Act of 1964, the Community Relations Service has performed extraordinarily helpful and often heroically valiant service in the furtherance of interracial progress.”

- Robert Dentler, Co-Author of Schools on Trial: An Inside Account of the Boston Desegregation Case

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